Privacy Policy
At JK Florist & Party Shop, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect your information when you visit our website, place an order or contact us.
By using our website, you agree to the practices described in this Privacy Policy.
1. Information We Collect
When you browse our website, create an account, place an order or contact us, we may collect information such as:
Full name
Billing and delivery address
Email address
Telephone or WhatsApp number
Order and transaction details
Product preferences and order information
Information provided when contacting our customer service
Technical information such as IP address, browser type and device information
Website usage information collected through cookies and similar technologies
We only collect information that is reasonably necessary to provide our services and process your orders.
2. How We Use Your Information
We may use your personal information to:
Process and fulfil your orders
Arrange delivery or collection of your purchases
Process and verify payments
Contact you regarding your order
Respond to enquiries and customer service requests
Provide updates regarding orders, payments or deliveries
Improve our website, products and services
Detect and prevent fraudulent or unauthorised transactions
Maintain website security
Comply with applicable legal and regulatory requirements
Send promotional or marketing communications where applicable and permitted
3. Payment Information
Payments may be processed through third-party payment service providers.
JK Florist & Party Shop does not necessarily store your complete credit or debit card details on our website. Payment information may be collected and processed directly by the relevant payment service provider according to their own privacy and security policies.
Customers should review the privacy policies of the relevant payment provider for more information.
4. Cookies
Our website may use cookies and similar technologies to improve your browsing experience.
Cookies may be used to:
Remember your preferences
Keep items in your shopping cart
Enable essential website functions
Understand how visitors use our website
Improve website performance
Support relevant marketing and advertising activities
You may adjust your browser settings to refuse or delete cookies. However, disabling certain cookies may affect some functions of the website.
5. How We Share Your Information
We may share necessary information with trusted third parties where required to operate our business and provide services to you.
These parties may include:
Payment service providers
Delivery and courier providers
Website hosting and technical service providers
Website analytics and marketing service providers
IT and security service providers
Professional advisers or relevant authorities where required by law
We do not sell or rent your personal information to third parties for their own independent marketing purposes.
6. WhatsApp and Other Communication Channels
If you contact us through WhatsApp, email or other communication channels, we may use the information you provide to respond to your enquiry, assist with your order or provide customer support.
Communication through third-party platforms is also subject to the privacy policies and terms of those platforms.
7. Data Security
We take reasonable measures to protect your personal information from unauthorised access, misuse, loss, alteration or disclosure.
However, no method of transmission or electronic storage can be guaranteed to be completely secure. Therefore, while we take reasonable steps to protect your information, we cannot guarantee absolute security.
8. Retention of Personal Information
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling orders, maintaining business records, resolving disputes and complying with applicable legal requirements.
When information is no longer required, we may securely delete or anonymise it where appropriate.
9. Third-Party Websites
Our website may contain links to third-party websites, payment platforms, social media platforms or other external services.
We are not responsible for the privacy practices, content or security of third-party websites. We recommend reviewing the privacy policy of any third-party website before providing your personal information.
10. Your Rights
Subject to applicable laws and regulations, you may have rights regarding your personal information, including the right to:
Request access to personal information we hold about you
Request correction of inaccurate or incomplete information
Request information about how your personal information is being used
Withdraw consent where applicable
Request deletion of personal information where legally permitted
Certain information may need to be retained where we are legally required or have a legitimate business reason to do so.
11. Children’s Privacy
Our website is not specifically directed at children. We do not knowingly collect personal information from children without appropriate consent where such consent is required by applicable law.
12. Changes to This Privacy Policy
JK Florist & Party Shop may update this Privacy Policy from time to time to reflect changes to our business practices, website functions, technology or applicable legal requirements.
Any updates will be published on this page. We encourage customers to review this Privacy Policy periodically.
13. Contact Us
If you have any questions, concerns or requests regarding this Privacy Policy or your personal information, please contact us.
JK Florist & Party Shop @ Setapak
G-2 & Mezzanine Floor, PV 128, Danau Kota,
Jalan Genting Kelang,
53000 Kuala Lumpur
WhatsApp: +60 12-396 8365
JK Florist & Party Shop @ Bangsar
First Floor, 18, Jalan Telawi 5,
Bangsar, 59100 Kuala Lumpur
WhatsApp: +60 12-796 8365
Email: web.jkflorist@gmail.com
Last Updated: 22 September 2026