Payment Policy

At JK Florist & Party Shop, we aim to make your shopping experience simple, secure and convenient. Please read our payment policy before completing your order.

1. Accepted Payment Methods

We currently accept the following payment methods:

  • Online banking / FPX

  • Credit card and debit card

  • Other payment methods made available during checkout

The payment options available to you will be displayed on the checkout page when you place your order.

2. Payment Confirmation

An order will only be considered confirmed once full payment has been successfully received.

For online payments, customers are advised to ensure that the payment is completed successfully before closing the payment page.

If payment has been deducted from your bank account but your order status has not been updated, please contact us with your order details and proof of payment.

3. Payment for Orders

All prices displayed on our website are in Malaysian Ringgit (RM) unless otherwise stated.

Customers are required to make full payment for their order at the time of checkout.

For orders requiring special arrangements, customisation or other services, additional payment terms may apply. Customers will be informed before proceeding with the order.

4. Failed or Unsuccessful Payments

If your payment fails or is unsuccessful, your order may not be processed.

Please do not make multiple payments for the same order without first checking your order status. If you are unsure whether your payment was successful, please contact us before making another payment.

5. Payment Verification

JK Florist & Party Shop reserves the right to verify payment information before processing an order.

Orders may be delayed or cancelled if payment cannot be verified or if there is an issue with the payment transaction.

6. Order Processing

Orders will only be processed after payment has been successfully confirmed.

Processing and delivery arrangements may vary depending on product availability, order requirements, delivery location and the selected delivery option.

7. Refunds

Where a refund is applicable under our Return & Refund Policy, the refund will be processed according to the applicable payment method and our refund procedures.

Please refer to our Return & Refund Policy for further information regarding eligible refunds.

8. Contact Us

If you have any questions regarding payment or require assistance with your order, please contact us:

JK Florist & Party Shop @ Setapak
G-2 & Mezzanine Floor, PV 128, Danau Kota,
Jalan Genting Kelang,
53000 Kuala Lumpur

WhatsApp: +60 12-396 8365

JK Florist & Party Shop @ Bangsar
First Floor, 18, Jalan Telawi 5,
Bangsar, 59100 Kuala Lumpur

WhatsApp: +60 12-796 8365

Email: web.jkflorist@gmail.com

We reserve the right to update this Payment Policy from time to time without prior notice. Any changes will be published on this page.